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What Our Clients Say About Us
Client Reviews
Insurance has always been so daunting to me, especially as I started learning it was much more than “a bit of life insurance to cover a funeral”.
Having Redress guiding every step of the way through not only establishing the best insurance for us, but reviewing as our life changes has been a game changer.
The approach always starts with where we are at in our lives, and keeps in mind not only where we are hoping our lives will go – but they help us consider just where it might end up with it being out of our control.
They are the translators for a complex language I just can’t speak – and that fluency they have in the insurance field recently allowed them to identify where a claim could be lodged, with their encouragement, it’s made all the admin worth it.
They are patient, understanding and work tirelessly to ensure the approach is appropriate for us as the client (even when it’s significantly more work for them).
They are… everything. Thank you!
Tania Jury-Field
Wellington, New Zealand
We’ve been clients of Abby’s for years and we feel very taken care of.
Abby is meticulous with detail but also encourages and helps us to make decisions that align with our short and long term goals.
We love that Abby and her team are always on the ball which means we can trust in them to cover this aspect of our lives.
She has taken the time to understand our story and has our best interests at heart.
Jae Barrett & Richard Johns
Wellington, New Zealand
Upon a referral from a friend, we decided to use Abby Woollaston as an advisor to help us get better deal and coverage with our health, life and trauma insurance. Abby arranged a meeting, listened to our needs, and developed a plan for the family that would save us money, added more health coverage and more financial security.
The whole process was seamless and easy, she is very knowledgeable and explained things in an easy-to-understand manner.
Unfortunately, around a year later, I was diagnosed with a very aggressive and rare cancer out of the blue. This was devastating for me and my family. My wife contacted Abby and she went into action listening with empathy and explaining the coverage and what our options were. This was handled fast and professionally keeping us informed at every stage. Although this was the last thing on my mind, there was a massive reassurance knowing that my insurance coverage was taken care of.
Without Abby’s expert advice, we would have not got right coverage and insurance that we needed in the first place or the outcome we received. We as a family are forever grateful for her skills, knowledge, and empathy in such a trying time.
I would have no issue whatsoever recommending Abby for her services as she is the best in the business.
James Clarke
Wellington, New Zealand
For over a decade, I have referred professional clients and business owners to Abby Woollaston.
Abby is an outstanding insurance adviser and her expert knowledge, dedication, and integrity mean these clients are in excellent hands.
Hayden Ryan
Managing Director, Primus Brokers
I have been working with and referring business to Abby for nearly 10 years now.
The customers I have referred to her are always impressed with her empathy, due diligence and professionalism.
Abby takes the time to understand her customers circumstances and tailor cover to best meet their needs.
I have personally observed Abby in discovery and when she presents the summary and options for review and comment.
However, Abby adds the most value when she advocates for customers to secure cover initially denied by insurers and at claim time.
One client interaction in particular will always stand out as I had referred Abby to an insurance ‘sceptic’, Abby had initially worked hard to secure a return premium that he was owed from his previous insurer but he then suffered a major medical event and the cover that Abby had insisted he take out paid out in full!!!
I would refer Abby without hesitation to any person/business looking to discuss and secure life insurance.
James Shearing
Director, Affiliated Insurance Brokers