Complaints Process

Even with the best of intentions, sometimes things don’t go well and you may have a complaint. At Redress, we are committed to ensuring that all client complaints are handled and resolved in a professional, fair, and timely manner.

We have a benchmark internal complaints process under The Advisor Platform (TAP). Please contact one of us in the first instance, if you’re unhappy with something.

Key Redress Contacts

• Abby: abby@redressinsurance.nz
• Jemma: jemma@redressinsurance.nz
• Support: support@redressinsurance.nz

If you are not satisfied with this service or we cannot agree on how to fix the issue, you can contact the Financial Dispute Resolution Service (FDRS). They are an approved dispute resolution service that provide free, independent dispute resolution to further help resolve your complaint.

You can contact the Financial Disputes Resolution Service at:

• P: 0508 337 746
• E: enquiries@fdrs.org.nz
• A: Level 4, 142 Lambton Quay, Wellington 6011